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Information Team Officer (Customer Services Officer – Tourism and Shopmobility)

£21,029 – £21,189 (£10.90 per hour) plus enhancements when working Saturday, Sunday or Bank Holidays
37 hours per week, worked on a rota. Our services are open Monday-Sunday so working days will include Monday-Sunday.

Closing date: 27 March 2023
Interviews will be held w/c 3rd April 2023

We are really proud of our Information and Shopmobility services and team. Due to an internal promotion we are now looking for someone to join our team.

The Customer Services Officer deliver services to residents and visitors to the City. You will have excellent customer care skills and preferably experience of working with tourists or with people who have mobility needs.

You will need to be able to work within a demand led service accessed by members of the public, this may mean that it is very busy at some times and quieter at others so need to be able to manage your workload within this environment.

You will need to have a ‘can do’ attitude towards finding out information for people within the services that are offered.

What we are looking for:
Excellent customer care
Experience of dealing with a variety of enquiries in a timely manner
Good local, regional and national knowledge
Good understanding of local services

If you would like a copy of the full job description please contact –

What we can offer you:
Starting annual leave of 30 days plus Bank Holidays
Local Government Pension Scheme
Excellent training and development opportunities
Cycle to work scheme
Contractual sick pay
Our last staff survey (December) told us that 97% enjoy working for the Council and have sufficient variety in their job to keep them interested.

Please apply early as we reserve the right to close the job before closing date should we receive sufficient applications

Please cover how you meet our essential criteria in your application:

Experience of customer care and dealing with the public
Experience of dealing with numerous and varied queries in a timely manner and handling queues when necessary

Good local, regional and national geographical knowledge
Understanding of local services

Outstanding customer care skills
Strong written and verbal communication skills
IT keyboard skills

A minimum of Grade C GCSE in English, Maths or equivalent

A friendly disposition with a courteous and polite manner
Smart, professional appearance
Ability to demonstrate empathy, patience and professionalism at all times

Click here to apply